FAQ's
- Click on the “Login/Register” link located at the top-right corner of the Octa Electronics website.
- Fill in your details, including your first and last name, phone number, email address, and password.
- Click the “Register” button to complete the process.
To track your order, simply click on the “Track Your Order” button located at the bottom of the webpage, as shown below.
After clicking the “Track Your Order” button, you will be redirected to a page where you need to enter your Order ID and Billing Email, as shown below:
Clicking the “Track” button will take you to the “My Account” page, where you can view the current status of your order, as illustrated below.
To cancel your order, follow these steps:
- Log in to your My Account page (refer to the image below for guidance).
- Locate the order you wish to cancel. On the right side of the order details, click the Cancel button (see image below).
- A pop-up will appear asking for the reason for cancellation. Fill it out and confirm your cancellation.
Alternatively, you can cancel your order by calling our helpline at 0310 333 7440.
To submit a query, follow these steps:
- Click the Contact Us button located at the bottom of our website (refer to the image below).
- You’ll be redirected to a form. Fill in the required fields and click the Send button (as shown below).
Alternatively, you can reach us by:
- Calling our helpline at 0310 333 7440.
- Sending an email to support@almumtaz.com.pk.
Shopping at Al Mumtaz Electronics is simple and user-friendly, whether you are a registered or new user:
Log in to Your Account: Follow the instructions mentioned in Section 1 to log in.
Add Products to Cart: Browse the products and click the “Add to Cart” button displayed below each product (see the image below).
- The selected product will automatically be added to your cart.
- To view your cart, click the Cart icon located at the top-right corner of the webpage (as shown below).
Modify Cart or Checkout:
- Click “View Cart” to review your selections and update product quantities if needed.
- Once ready, click “Proceed to Checkout”.
Fill in Billing Details: You’ll be directed to a checkout page. Fill in the required billing details and click the “Place Order” button to finalize your purchase (refer to the image below).
For guest users, there’s no need to register. Simply follow the same steps using the “Add to Cart” option to shop without an account.
What Types of Products Are Available at Al Mumtaz Electronics?
At Octa Electronics, you’ll find a wide variety of home appliances at competitive prices. Our product range includes:
- LEDs
- Air Conditioners
- Refrigerators
- Washing Machines
- Microwave Ovens
- Small Electronics
- Water Dispensers
- Cooking Ranges
- Kitchen Hobs and Hoods
- Dishwashers
- Geysers and Heaters
- Deep Freezers
- Water Coolers
- Kitchen Sinks and Taps
- Warming Drawers
- Dryers
- Air Curtains
How Can I Shop Without Internet Access?
You can still shop at Al Mumtaz Electronics without internet access. Simply place your order by calling our helpline at 0310 333 7440 from anywhere in Pakistan.
How Does Octa Electronics Notify Customers About New Offers and Deals?
Al Mumtaz Electronics values its customers and ensures they stay updated on the latest deals and offers. We share promotions through:
- Newsletters
- SMS
- Email campaigns
- Social media platforms: Facebook, Twitter, LinkedIn, and Instagram.
You can also find promotional campaigns directly on our homepage. Stay connected to grab exciting deals!
At Al Mumtaz Electronics, we ensure all products are 100% genuine and come with accurate product information. Each item is thoroughly verified before delivery to guarantee the best quality for our customers. Our primary goal is to provide every customer with authentic and exceptional products.
If you wish to place a return, replacement, or refund request, please follow these steps:
- Contact our support team through the provided helpline or email.
- Ensure you meet the eligibility criteria for returns or refunds as per our policy.
To claim a warranty for your purchased product, simply dial the service center number mentioned on your warranty card. The service team will guide you through the warranty claim process.
Feel free to reach out to our customer support for any further assistance.
At Al Mumtaz Electronics, we ensure all products are 100% genuine and come with accurate product information. Each item is thoroughly verified before delivery to guarantee the best quality for our customers. Our primary goal is to provide every customer with authentic and exceptional products.
If you wish to place a return, replacement, or refund request, please follow these steps:
- Contact our support team through the provided helpline or email.
- Ensure you meet the eligibility criteria for returns or refunds as per our policy.
Feel free to reach out to our customer support for any further assistance.
Once you’ve placed an order by clicking the “Add to Cart” button, you can check your total shopping amount by clicking on “View Cart.” The total will be displayed at the end of the cart page.
How Can I Pay on Al Mumtaz Electronics Online Portal?
You can make payments on the Octa Electronics portal using the following methods:
- Cash on Delivery (COD)
- Credit Card
- Bank Transfer
- Pay Order
These payment options will be available during checkout. However, the Cash on Delivery option is only available in selected areas. For more details about COD availability, you can check the Delivery Schedule listed at the end of each product page.
How Long Will It Take to Receive My Order?
- For Lahore: Octa Electronics offers same-day delivery, ensuring your order reaches you within 5 hours.
- For Other Cities: Delivery time depends on your region. Check the Delivery Schedule available at the end of your selected product page to find the delivery time for your area.
Regions across Pakistan are divided into different zones, and delivery times vary accordingly. You can also call our helpline to check the status of your order.
What Should I Do If My Order is Delayed?
If your order hasn’t arrived within the specified time frame, you can:
- Call our helpline at 0310 333 7440
- Email us at support@almumtaz.com.pk.
with your order ID
Our team will assist you in resolving the issue promptly.
Why Isn’t the Cash on Delivery Option Available at Checkout?
The Cash on Delivery (COD) option is not available for Zone C and Zone D regions. However, customers in these areas can use Bank Transfer as a payment method.
For regions under Zone A and Zone B, the COD option is available. You can refer to the Delivery Schedule on each product page or as mentioned above for further details.
